Returns Policy

Returns & Exchanges

No Returns, cannot accept exchanges or returns at this time. But exceptions can be made to some items and customers will be charge for return labels. The customer is responsible for any return shipping charges. 

All Items will be properly handled and packaged before shipping. All Collectible items will be inspected and verified for best condition of contents before Shipment.

Standards in Products

All products get ship new in sealed packaging. We guarantee the contents of all toys to be mint condition. We do not guarantee the actual package to be in collector quality condition on all items.

Product Package is not guarantee against shelf wear or minor damages cause to package during shipping.

Collectors If you are seeking for pristine packaging, please email with your order. Our staff will select an item with no dents to corners or small marks on the packaging if possible.

Thank You For Your Business.

You can always contact us for any return question: customersupport@toysonestar.com